Airlines hope wired skies take off
By Harriet Baskas
Travel writer
MSNBC
Airline passengers are getting dinged for everything from checking a bag to upgrading beyond the middle seat.
As carriers nickel-and-dime their customers, it’s hard to believe they would offer a cool new amenity at no cost. But that’s exactly what’s happening. Several airlines with Wi-Fi-equipped airplanes are letting passengers try out the service for free.
Last Saturday, on her connecting flight from Salt Lake City to Washington, D.C., Pam Scott of Spokane, Wash., got her first chance to try in-flight Internet service. She surfed — for free — thanks to a promotion offered by Delta Air Lines and Aircell, the provider of the Gogo in-flight service. “Loving it,” Scott wrote in a message sent from the skies, “Nice to be in touch on such a long flight.”
Austin, Texas-based event planner Nichole Wright’s first taste of in-flight Wi-Fi was also free. She was on her way to New York City on business when a Delta flight attendant handed her a free pass. “I was thrilled,” says Wright, “and it worked very well; a huge time saver. I think I would pay for it in the future.”
Food blogger Alejandra Ramos would probably pay, too. Access to in-flight Wi-Fi was complimentary the day she flew with United Airlines from New York’s JFK airport to San Francisco. It was an extremely turbulent flight, so Ramos focused on e-mailing with her online friends. “I told them all about my nervousness and it was nice to have several dozen of them giving me their tips for staying calm while flying.”
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